Creating a place where patients, families, and caregivers feel like they belong is more than providing a patient room, waiting space, or workstation. It’s about connecting to a greater purpose and supporting individual needs. It’s about balancing hybrid environments, prioritizing flexibility, supporting inclusion and belonging, and focusing on overall health and well-being.
We’ve identified some key ingredients in the recipe of belonging for designers and end users focusing on design for healthcare.
Balancing Hybrid Environments
Whether facilitating a virtual care session or taking a personal video call in a waiting area, patients, families, and caregivers want to feel accommodated in their hybrid interactions.
94% of consumers who used telehealth within the past year say they “definitely will” or ”probably will” use telehealth in the future.
SOURCE: ADVISIORY BOARD DIGITAL HEALTH TRENDS 2022
90% of respondents plan to renovate spaces to flexible environments that support a broader range of tasks and respond more quickly to evolving needs.
SOURCE: DESIGNINTELLIGENCE: THE FUTURE OF AMERICAN HEALTH CARE DELIVERY
Feeling connected is different for everyone—patients need to feel like their care is specific to their needs and that they are being heard, families need to feel like they belong on the care journey with their loved ones, and caregivers need to feel a sense of belonging through places that support their work styles.
55% of nurses said they feel guilty about just taking a break and 56% said they feel their mental health is at risk because of burnout.
SOURCE: CONNECT RN
Healthcare employees are 4 times as likely to leave their job within 3 years when they believe their organization does not value them.
SOURCE: PRESS GANEY
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